Effective Date: 01 April 2025

1. Order Processing

• Orders are processed within 4 business days (excluding weekends and holidays).

• Custom or bulk orders may require additional processing time.

• Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Methods & Costs

• We offer multiple shipping options, including standard and express delivery.

• Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

3. Estimated Delivery Time

• Standard delivery time : 7-10 business days.

• We aim to deliver your order within 7 business days, depending on your location and the selected shipping method.
  Please note: Delivery times may vary due to factors beyond our control, such as weather conditions or courier delays.

4. International Shipping

• We offer international shipping to select countries.

• Shipping rates and delivery times vary by destination.

• Customers are responsible for any applicable customs duties, taxes, and fees.

5. Lost, Delayed, or Damaged Shipments

• If your order is lost or delayed beyond the estimated delivery timeframe, please contact us for assistance.

• We are not responsible for delays caused by shipping carriers, but we will work with you to resolve any issues.

• If your package arrives damaged, please take photos and contact us within 2 days for assistance.

6. Return to Sender & Incorrect Addresses

• Orders returned due to an incorrect or incomplete address provided by the customer may be subject to additional shipping fees for reshipment.

• If you notice an error in your shipping details after placing an order, please contact us immediately to update the information.

7. Order Tracking

• Tracking information will be provided via email once your order has shipped.

• You can track your shipment using the provided tracking number on the carrier’s website.

8. Contact Us If you have any questions regarding our shipping policy, please reach out to us:

• Email: contact@digiintro.com

• Phone: 9098449799

• Address: Vibe Infotech, Green Valley Bhilai.