Effective Date: 01 April 2025

1. Eligibility for Returns & Refunds

• We accept returns only for defective, damaged, or incorrect items.

• Custom-made or personalized products are non-returnable unless they arrive damaged or incorrect.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Return Process

• To initiate a return, contact us at contact@digiintro.com within 2 days of receiving your order.

• Provide your order number, reason for return, and photographic evidence if the item is damaged or incorrect.

• Our team will review your request and provide further instructions on returning the item.

• Customers are responsible for return shipping costs unless the return is due to our error.

3. Refund Policy

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5 business days to the original payment method.

• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• We offer exchanges only for defective or incorrect items.

• If you need a replacement, contact us at contact@digiintro.com within 7 days of receiving the item.

5. Non-Returnable Items

• Custom NFC cards, standees, and other personalized products.

• Items that have been used, modified, or damaged by the customer.

• Orders reported beyond the return window of 4 days.

6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account.

• Then, contact your bank or payment provider as processing times vary.

• If you have done this and still have not received your refund, please contact us.

7. Contact Us If you have any questions regarding our Return & Refund Policy, please reach out to us:

• Email: contact@digiintro.com

• Phone: 9098449799

• Address: Vibe Infotech, Green Valley Bhilai.